Preventative Maintenance & Facility SLAs
Dust, humidity, and unstable power grids are the primary killers of commercial HVAC hardware. Our structured Service Level Agreements (SLAs) transition your property from costly emergency breakdowns to a disciplined, predictable upkeep cycle.
| Service Feature | Basic CareFor premium residences | Standard SLARecommended for Offices | Priority / CriticalHigh-traffic & Server rooms |
|---|---|---|---|
| Emergency Response | Next business day | Within 4 hours | Under 2 hours, guaranteed |
| Scheduled Servicing | Quarterly | Bi-monthly | Monthly |
| Harmattan/Dust Filter Wash | Every 6 months | Every 2 months | Monthly / Bi-weekly in peak dust |
| Voltage & Phase-Log Analysis | Visual check | Complete electrical testing | Thermal imaging & phase-guard checks |
| Emergency Call-Outs | Charged per visit | ✓ 3 per year included | ✓ Unlimited |
| Refrigerant Leak Diagnostics | Pressure test on demand | ✓ Included | ✓ Continuous monitoring |